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ENROLLMENT NAVIGATOR *Two Positions Available*

Posting Details

Position Information

Job Title ENROLLMENT NAVIGATOR *Two Positions Available*
Position Status Full Time
Classification Title Coordinator-12 m
Work Location Main Campus-3600 N. Garfield, Midland TX
Job Summary

Work with admitted students to complete enrollment requirements and obtain needed information in order to register successfully. Navigate roster of students through all aspects of enrollment with enthusiasm, exceptional communication, engagement, outreach and attention to detail.

Required Qualifications

Demonstrated understanding of and commitment to the College’s mission and the needs of students, and a passion for helping students realize their educational goals

Bachelor’s degree

Minimum two years of closely related experience

Demonstrated ability to use technology in the enrollment navigation process

Detail-oriented and organized

Strong interpersonal communication competence both written and oral

Demonstrated ability to manage time effectively with multiple priorities

Ability to work evenings and weekends as business needs dictate

Excellent record-keeping skills

Ability to take feedback from manager through coaching sessions then generate positive results

Exemplary computer proficiency including email, internet, and Microsoft Office Suite

Strong public relations skills

Energetic and enthusiastic

Customer-service oriented

Must possess a valid Texas Driver License, good driving record, and be
insurable on Midland College’s insurance policy

Preferred Qualifications

Prior experience working with higher education database software

Previous higher education student services experience and/or case management experience

Past experience using Salesforce or other customer tracking software program

Bilingual language skills

Essential Functions

Employ technology and strategies to help students navigate through the enrollment and registration process

Contact assigned roster of admitted students to set up initial and follow-up appointments, using Who’s Next software (or EX CRM)

Provide guidance and support through the enrollment process assisting students as needed with the submission of required documentation and completion of pre-registration activities

Confirm residency; if issue or concern have student complete paperwork for review and upload paperwork

Ensure students have a plan to pay with estimated costs assisting with FAFSA initial application and Academic Works

Track and monitor student progress on roster

Follow communication plan to keep student momentum moving, assisting students as needed to overcome enrollment obstacles

Provide timely responses to emails and phone calls

Clearly communicate enrollment requirements and refer to campus resources as needed to ensure student success

Maintain a demeanor of service, professionalism, and positivity at all times

Strive to meet enrollment goals and conversion rates

Focus on daily metrics for call volume and contacts

Cultivate connections with students to keep them engaged in the process

Practice the coaching model to identify student issues and set goals for

Implement an effective student-centered enrollment navigation process for admitted students as part of a comprehensive enrollment navigation plan

Participate and contribute to a creative, dynamic, and productive team culture that delivers excellent customer service and personal attention to students and parents

Develop and conduct programs and workshops to assist students and parents through the enrollment process

Participate in professional development appropriate to the functions of the position and professional interests

Participate in the development of outcomes for the enrollment navigation area, implement strategies to achieve those outcomes and follow plan of action for improvements based on the assessment of those outcomes

Support the mission, vision, and values of the College and attend College events and meetings

Develop and demonstrate competence in the following areas:
o Apply Texas app
o Academic Works
o Bacterial meningitis requirements
o Texas Success Initiative (TSI)
o Engagement
o Interpersonal skills
o Be well informed on all MC programs and offerings (general brochure plus campus buildings academics, CE)
o Develop, implement and evaluate prospective conversion strategies

Establish and maintain relationships with area school districts; foster strong relationships between the college and area high school counselors

Other duties as assigned

Physical Demands

Must be able to lift or move up to 25 pounds

Must be able to work extended hours as needed

Ability to stand or sit for long periods of time

Use of manual dexterity

Repetitive use of a keyboard at a workstation

Work mostly performed indoors, some outdoors

Attendance at Midland College or community events will be required

Work both an campus and off campus

Travel for training, meetings, and events both in and out of town may be required

Min Salary 2935.00 per month
Max Salary 3041.67 per month
Pay Statement Salary is commensurate with educational qualifications and experience.

Posting Detail Information

Posting Number P00166S2016
Open Date 12/15/2017
Position Available Immediately
Special Instructions to Applicants

All documents must be electronically submitted through the Midland College Online Employment Services website to be considered. Incomplete or improperly submitted applications may be excluded from consideration. Documents that must be submitted online: Completed online application, resume, transcripts, three letters of reference, and a statement addressing responsibilities, qualifications and how the candidate meets the desired characteristics. Unofficial transcripts will be accepted with application. NOTE: Official transcripts sent directly from the institution(s) attended to Midland College Human Resources are required within 30 days of hire. If a specified closing date is not listed on the posting, there is a required minimum posting period of five business days. All Midland College positions are security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. An employment offer is contingent on completion of a satisfactory criminal background investigation.

EEO Statement

Equal opportunity shall be provided to all applicants for employment and employees, without regard to their race, color, creed or religion, national origin, sex, age, disability, or other factors which cannot be lawfully the basis for a personnel decision.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education completed?
    • None
    • High School or Equivalent
    • Associates Degree or equivalent (60 college credit hours)
    • Bachelor's Degree or higher
  2. * How will your previous employer rate your organizational skills and ability to multi-task?
    • No Experience
    • Below Average
    • Average
    • Above Average
    • Superior
  3. * How many years of experience do you have dealing with the public and/or customer service?
    • No Experience
    • 1yr.
    • 2-3yrs.
    • 4+yrs.
  4. * Rate your experience with Microsoft Office applications (Word, Excel, Outlook, etc.):
    • No Experience
    • Below Average
    • Average
    • Above Average
    • Superior
  5. * Are you available to work in the evening (6 pm to 10 pm)?
    • Yes
    • No
  6. * From the list below, please indicate how you first learned about this employment opportunity?
    • Newspaper
    • Television
    • MC Website
    • MC Human Resources Office
    • MC Employee
    • Social Media (Facebook, Twitter, etc.)
    • The Chronicle of Higher Education
    • Other

Documents Needed To Apply

Required Documents
  1. Resume
  2. Transcripts
Optional Documents
  1. Statement Addressing Responsibilities & Qualifications
  2. Letter of Recommendation 1
  3. Letter of Recommendation 2
  4. Letter of Recommendation 3